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The Problem with Advertising on Facebook

I need to vent right now about dealing with Facebook as a source for advertising.

The Web Marketing Association recently noticed a duplicate charge for advertising on Facebook and contacted AMEX to dispute the charge. Facebook promptly shut down the account access until the dispute was closed. All attempts to contact a live person at Facebook failed. All online options ask me to log into my ad manager account (which they have locked me out of).

If you ever wanted an example of bad customer service, look no farther than Facebook advertising. They tell you to go online to your ad manager account, but then they lock you out of it. No one to talk to keeps their costs low, but makes it impossible to resolve issues. It makes them look like they don’t care about anything except growing there profits so they can go public.

Google and Bing are two advertising sources that I have dealt with on customer services issues and came away satisfied with the resolution. With Facebook Advertising, I can’t even get an answer!

Bill Rice
Web Marketing Association

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One Month Left to Enter 2011 WebAwards

The Web Marketing Association’s call for entries for its 15th annual international WebAward competition has less than one month until the deadline of May 27, 2011.. The WebAwards are the standards-defining competition that sets industry benchmarks based on the seven criteria of a successful Web site. It recognizes the individual and team achievements of Web professionals who create and maintain outstanding Web sites.

Entering is easy, simply go to the WebAward Nominator Log-In and log in to an existing nominator account or create a new account. Add a few details about your entry and our judges will do the rest.

This year, a new award has been added to the 15th annual WebAward competition. The much coveted Top Agency WebAward is given to the organization who wins the most total WebAwards in a single competition. However each year many agencies and some corporations win multiple awards and deserve additional recognition. This year, we will recognize each organization that wins 10 or more WebAwards with an Outstanding Interactive Developer trophy.

Check out our Web Marketing Association Facebook Page and be sure to like us as we will be providing hints and tips on how to improve your chances on winning a top award though out April and May.

The 2011 WebAwards are sponsored by the following leading organizations: BGT Partners, PR Newswire, Burst Media, EContent Magazine, We Build Web Pages, MycroBurst, ExactTarget, ad:tech conferences, Internet World UK, SES Conferences, Webmaster Radio, and Website Magazine. The Web Marketing Association thanks these companies for their commitment to the entire online marketing community.