About the Agency

Over the past several years, e-Commerce and digital self service has become a core strategic focus of Comcast Cable’s growth strategy. The 2012-2013 year has represented a key turning point as Comcast implemented several major initiatives to further its goal of providing a superior customer experience via a world-class sales website. A dedicated leadership focused on innovating online sales and self service as well as growing new channels has resulted in continuous performance improvements. The Comcast.com Team continues to refine the online experience due to its multi-layered approach which begins with support secured at the highest leadership levels within the company. Teamwork, constant innovation, and a disciplined focus on measurement and optimization are at the core of how Comcast operates. These principles are why Comcast.com continues to grow as a sales and self service channel and deliver a world class experience to its internal stakeholders and most importantly, its customers.

The Team

  • SVP/GM Comcast.com: John Williamson
  • Senior Director of User Experience: Gerard Gober
  • Senior Director Business Support & Analytics: Christine Cox
  • VP Self-Service: Declan Forde

Comcast Cable

Website

USA